Club Policies - Thornhill Park Tennis Club

THORNHILL PARK TENNIS CLUB: CLUB POLICIES & REGISTRATION WAIVER

Booking Policies

Members may book up to 7 days in advance.

Members may bring the same guest a maximum of 4 times per season.

It is the responsibility of members to manage their own bookings and book their own courts. Use your court booking account login, staff are not allowed to book courts for members.

The maximum duration permitted per booking or playing for doubles (4 people or more) is two hours at any time per day. The maximum duration permitted per booking or playing for singles (2 or 3 people) is one hour at any time per day. Maximum of one booking and court use per day per member.

Members and Non-Members cannot use more than 6 balls on a court. Only coaches hired by the club may use more than 6 balls on a court.

Thornhill Park Tennis Club does not guarantee any court time to Members and Guests.

Thornhill Park Tennis Club retains the right to limit any court bookings and cancel court bookings at any time, if necessary and for non compliance with our booking policies. For current indoor season, there is a limit of 1 booking/play during weeknights prime time and 1 booking/play on the weekend (can play either Saturday or Sunday) per Member. Other limits will be communicated at any time as per regular policy if necessary.

48 hours cancellation notice is required for court bookings and Round Robins. Failure to comply will result in a cancellation fee equal to the court fee or Round Robin fee. The client credit card on file will be charged the court fee for all no shows and/or late cancellations within 48hrs of the court booking. For court bookings, whoever is listed on the court booking will be charged their proportionate share of the court fee [if notified in advance, we will try to fill the court to avoid having to charge the players the court fee, but we cannot make any guarantees].

In the instance a guest plays with a member and fails to pay their guest fee, the club reserves the right to charge the member for the guest fee.

If players no-show for a court booking 3 times, the club reserves the right to suspend booking privileges for 7 days.

If players cancel courts less than 48 hours in advance 3 times, the club reserves the right to suspend booking privileges for 7 days.

The use of automated tools (bots) to book courts is strictly prohibited. In the event of such occurrence, the Club reserves the right to suspend or terminate a membership. No refund will be provided.

WE DO NOT ACCEPT CASH OR CHEQUE PAYMENTS! Only Interac, Visa or Mastercard is accepted.

NON MEMBER BOOKING POLICIES

Non-members may book up to 1 day in advance, and MUST PRE-PAY OVER THE PHONE.

WE DO NOT ACCEPT CASH OR CHEQUE PAYMENTS! Only Interac, Visa or Mastercard is accepted.

If you have an outstanding balance from a previous booking, you CANNOT make additional bookings until all previous balances are settled.

Once the court has been reserved and paid for, there are no refunds or rescheduling!

Resolution Tickets

You may may submit club inquiries regarding memberships, court bookings, lessons etc.. through the Resolution Tickets Google Form provided on the website. We do not guarantee the time-frame in which your inquiries will be answered. Tickets are resolved in the order they come in. Once a ticket is created, please do not call or email, as this only slows down the response time.

Our goal is to resolve your inquiries as quickly and efficiently as possible.

Parking Policy

MEMBERS: it is the members’ responsibility to come to the tennis club and obtain a permanent parking pass from the front desk. It is the members’ responsibility to ensure the parking pass is visible on the inside of their windshield at all times. Parking tickets are issued by the City of Vaughan – the club has NO jurisdiction over tickets being issued, and such matters must be resolved with the municipality directly.

GUESTS: it is the guests’ responsibility to come to the tennis club and obtain a temporary parking pass from the front desk. It is the guests’ responsibility to ensure the parking pass is visible on the inside of their windshield at all times. Parking tickets are issued by the City of Vaughan – the club has NO jurisdiction over tickets being issued, and such matters must be resolved with the municipality directly.

Over Flow Parking: If upon arrival you cannot find a parking spot in our parking lot, please be advised our over flow parking is to go to the Park parking lot behind the club down at the Baseball Diamond.

Outstanding Balances

Please note the following regarding any outstanding balances owed to the club for court bookings, round robins, house leagues, pro-shop purchases, camp, programs, lessons, or memberships:

A credit card on file is required for all clients.
The club reserves the right to charge the credit card used for registration, or a replacement card (“Credit Card on Account”), for any amount owing, for you or a family member, without notice [we will always try to send an email communication].
Your credit card will be stored through the secure process of tokenization:
- Securely replaces sensitive card data with non sensitive information in the form of a token.
- This is fully compliant with the latest PCI DSS requirements.
- Card data does not pass through our servers, removing the risk of compromised sensitive information in the event of a data breach.
- Saved customer profiles can be removed by request at any time.
You are within your right to dispute the charges if you can provide transaction history or proof of payment for the respective activity.

Cancellation Policy for Memberships

A 100% refund will be offered if you are not satisfied within the first 7 days of purchasing your membership. No refunds will be offered beyond 7 days of your membership registration.

Lesson Credits / Camp Credits

Any and all credits relating to outdoor programming cannot be applied to any indoor programming.
Any and all credits relating to indoor programming cannot be applied to any outdoor programming.

Cancellation Policy for Lessons and Camps

Summer Camp:

After registration: If written notification is received 3 weeks prior to the camp week starting, a full refund will be issued, less a $50.00 administration fee. Communication must be sent to the director and assistant director.

Winter Holiday Camp / March Break Camp:

After registration: If written notification is received 1 week or more prior to the camp week starting, a full refund will be issued, less a $50.00 administration fee. Communication must be sent to the director and assistant director.

There are no refunds or credits for missed classes.

Lessons:

After registration: If written notification is received 7 business days or less after registering for the program, a full refund will be issued, less a $50.00 administration fee. Communication must be sent to the director and assistant director.

Program is canceled: If a registrant cannot be accommodated due to insufficient enrolment or other reasons, there will be a full refund. Transfers will be made wherever possible.

Participant is removed: from the program by the coaching staff, club staff, or Board member: If a participant is withdrawn by our staff due to program incompatibility, there will be a pro-rated refund for the balance of the classes, less a $50.00 administration fee.

There are no refunds or credits for missed classes.

Rules of Conduct for all Members and Guests

Members and guests are to display proper tennis etiquette at all times, including during court change over times.

Everyone at the club, including Board Members, Staff and Members/Clients, deserve to be treated with dignity and respect. No one should be subjected to verbal or physical abuse, insults, bullying, negativity, bad mouthing or harassment at the club. Any person will be asked to leave the premises if he or she is causing a disturbance to board members, staff or clients/members.

All board members, clients/members and staff have the right to participate in activities in an environment that is free from insults, negativity, bad mouthing, discrimination and/or harassment. Language or activities that defeat this objective will not be tolerated.

The Club reserves the right to terminate a membership or deny access to anyone that displays insulting, disrespectful, aggressive, bad mouthing, derogatory, abusive or harassement type behavior towards another person (including Board Members, Staff, Clients/Members).

Members and guests are prohibited from taking photos or videos during program & service delivery to ensure safety for all patrons. This effort is to preserve peoples right to privacy and is in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Members and guests are to use the provided waste and recycling bins located between courts.

No food with peanuts or traces of nuts is to be consumed on the premises of the club.

Memberships are non transferrable. Any member who allows a non member to use the member’s account for booking and/or using the courts, may result in immediate suspension or termination of the membership, at the sole discretion of the Club.

Court Etiquette

Wait for the 2^nd buzzer before entering the courts for your court time (on the Hour).
When crossing courts, wait until the point is finished and then move briskly across the back of the court.
Prepare to leave your court when the first buzzer sounds (3 minutes before the hour).
When leaving the court, clean up all personal belongings and garbage from your court, including around the chairs.
Other than water, all food and beverages, including chewing gum, are prohibited on court.
If a ball from another court ends up on your court, wait until the other court has finished their point before returning the ball.
Do not wear your “outside shoes” on court. You must change into “on court shoes” before entering the courts.
Cell phone use is permitted on court but ringers must be turned off. Keep conversations to a minimum and at a low volume.
Please keep all conversations and comments at a low volume.
Profanity, hitting the court, net, chairs and Bubble is prohibited.
If you are using the ball machine, begin cleaning up the balls and the machine at a minimum of 5 minutes before the end of your hour.
All players/staff have the right to participate in activities in an environment that is free from discrimination and/or harassment. Language or activities that defeat this objective will not be tolerated.
Players and guests are prohibited from taking photos or videos during program & service delivery to ensure safety for all patrons. This effort is to preserve people’s right to privacy and is in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Guests may watch on the east side of court 1. Guests are not permitted on the other courts.

Round Robins and House Leagues

For Round Robins, refer to the following policy:

Late Cancellation (Less than 48hrs notice for the Round Robin or House League) – 2 Infractions: the player will not be permitted to play in Round Robins or House Leagues for the following 6 weeks.

Not showing up – 2 Infractions: the player will not be permitted to play in Round Robins or House Leagues for the following 6 weeks.

Showing up later than 5 minutes – 2 Infractions: the player will not be permitted to play in Round Robins or House Leagues for the following 3 weeks.

Assumption of Risk and Waiver of Liability Relating to Coronavirus/Covid-19

This waiver & declaration must be completed prior to or upon visiting Thornhill Park Tennis club and before participating in any activity.

The novel coronavirus, COVID-19 has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is known to spread mainly by contact from person to person. Consequently, local, provincial and federal governmental authorities recommend various measures and prohibit a variety of behaviors, in order to reduce the spread of the virus.

Thornhill Park Tennis club and its members commit themselves to comply with the requirements and recommendations of Ontario National, Provincial and local Public health and other governmental authorities, and to put in place and adopt all necessary measures to that effect. However, Thornhill Park Tennis club cannot guarantee that you (or your child, if participant is a minor/ or the person you are the tutor or legal guardian of) will not become infected with COVID-19. Further, attending the Activities could increase your (or your child, if participant is a minor/ or the person you are the tutor or legal guardian of) risk of contracting COVID-19, despite all preventative measures put in place.

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By electronically signing this document,

1) I acknowledge the highly contagious nature of COVID-19 and I voluntarily assume the risk that I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) could be exposed or infected by COVID-19 by participating in Thornhill Park Tennis club activities. Being exposed or infected by COVID-19 may particularly lead to injuries, diseases or other illnesses.

2) I declare that I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) am participating voluntarily in Thornhill Park Tennis club activities.

3) I declare that neither I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) nor anyone in my household, have experienced cold or flu-like symptoms in the last 14 days (including fever, cough, sore throat, respiratory illness, difficulty breathing).

4) If I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) experience, or if anyone in my household experiences any cold or flu-like symptoms after submitting this declaration, I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) will not attend any of Thornhill Park Tennis club activities, programs or services until at least 14 days have passed since those symptoms were last experienced.

5) I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of), nor has any member of my household travelled to or had a lay-over in any country outside Canada, or in any Province outside of Ontario, in the past 14 days. If I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) travel, or if anyone in my household travels, outside the Province of Ontario after submitting this declaration, I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) will not attend any of Thornhill Park Tennis club activities, programs or services until at least 14 days have passed since the date of return.

6) I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) agree to the requirements and recommendations of National, Provincial and local Public health and other governmental authorities and to those special safety regulations put in place by Thornhill Park Tennis club as it pertains the Covid-19 Coronavirus and to adopt all necessary measures to those effects.

7) I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of) agree that, by filling out and signing this waiver and agreeing to the terms and conditions set out in it, I am giving up my legal rights to sue Thornhill Park Tennis club and its officers and directors, in the event that I (or my child, if participant is a minor/ or the person I am the tutor or legal guardian of), contracts the Covid-19 Coronavirus.

This document will remain in effect until Thornhill Park Tennis club, as per the direction of the national, provincial and local government and health officials, determines that the acknowledgments in this declaration are no longer required.

This document is in addition to and does not replace all other Thornhill Park Tennis club waivers.

I AM ELECTRONICALLY SIGNING THIS DOCUMENT FREELY AND WITH FULL KNOWLEDGE.

RELEASE OF LIABILITY WAIVER

In enrolling at Thornhill Park Tennis Club, I, on behalf of myself and my family members, understand that those using and/or playing at Thornhill Park Tennis Club, and the facilities does so at his/her own risk.

I further understand that Thornhill Park Tennis Club, and its owners, board members, employees, volunteers, contractors and/or subcontractors or agents, shall not be liable for any damage whatsoever arising from any personal injury or property loss sustained by the participant in or about any use of the premises. I, on behalf of myself and my family members, assumes full responsibility for all injuries and damages which occur in or about any use of the premises and I, on behalf of myself and my family members, hereby fully and forever release, discharge and hold harmless Thornhill Park Tennis Club, all associated facilities and its owner, board members, employees, volunteers, contractors and/or subcontractors and agents from any and all claims, demands, losses, costs, damages, actions, suits, or proceedings arising out of the participation of the above listed people in any activity resulting from any person’s participation in the facilities.

In addition, I, on behalf of myself and my family members, agree to follow the rules of conduct and play set by Thornhill Park Tennis Club and failure to do so may result in suspension from participation. I, on behalf of myself and my family members, also grant authority to the staff at Thornhill Park Tennis Club to render judgment, for the named participant, concerning medical assistance or hospital care in the event of an accident or illness.

This Release of Liability Waiver is applicable to all future registrations and renewals.

BY ELECTRONICALLY SIGNING THIS DOCUMENT YOU WILL WAIVE CERTAIN LEGAL RIGHTS, ON BEHALF OF YOURSELF AND YOUR FAMILY, INCLUDING YOUR/THEIR RIGHT TO SUE OR CLAIM COMPENSATION FOLLOWING AN ACCIDENT. PLEASE READ CAREFULLY.